The implemented Quality Assurance System is developed from 22 interconnected processes and divided into 4 operational contexts:
- strategy;
- institutional mandates with education, research and service performance;
- governance and management;
- resources and stakeholders.
The processes are linked to the quality standards applicable to institutional accreditation and implement the requirements of the Federal Act on Funding and Coordination of the Swiss Higher Education Sector (Higher Education Act, HEdA).
| Operational context | Key processes |
|---|---|
| 1. Strategy | P1 – Strategy |
| 2. Institutional mandates: education, research and service performance | P2 – Evaluation of the basic training portfolio P3 – Training course evaluation P4 – Student evaluation of teaching P5 – Development of teachers’ pedagogical and teaching skills P6 – Continuous training management system P7 – Research projects and provision of services P8 – Evaluation of research and service units P9 – Intellectual Property |
| 3. Governance and management | P10 – Participation P11 – Definition of regulations P12 – Indicators P13 – Equal opportunities P14 – Risk management P15 – Internal audit |
| 4. Resources and stakeholders | P16 – Employees P17 – Finance and controlling P18 – Information technology management P19 – Real Estate and Facility Management P20 – Student and employee Mobility P21 – Student life cycle of basic education P22 – Organisational communication |